Frequently Asked Questions
Everything you need to know about your Embassy London experience.
Where are your shoes manufactured?
All Embassy London footwear is designed in the UK and handcrafted in small, high-quality European factories, primarily in Italy and Spain, to ensure the finest craftsmanship.
What is your return policy?
We offer a 14-day return period for all unworn items in their original packaging. Please ensure the soles are protected when trying them on, as we cannot accept returns with visible wear.
Do you offer international shipping?
Yes, we ship our unique collections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I care for my leather shoes?
We recommend using a high-quality leather cream or wax for our smooth leathers and a protective spray for suede or nubuck styles. Avoid wearing your shoes in heavy rain to preserve the integrity of the natural materials.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your sizes true to fit?
Most of our styles run true to size. However, because our footwear is handcrafted, fit can vary slightly between silhouettes. Please refer to our detailed size guide on each product page for specific measurements.